Intern – Multi-Family Property
Job Title: Intern – Multi-Family Property
JOB SUMMARY: The internship program is for 10 weeks and is held in five different locations around the United States. Throughout this period, you will have the exciting opportunity to live in a fully furnished apartment at the specified property, with all rent and utility expenses covered. Additionally, you can participate in internship events at our headquarters, with travel expenses fully covered. As an intern, you’ll gain valuable experience by immersing yourself in the daily routines of key roles, including the Regional Manager, Property Manager, Assistant Property Manager, Maintenance Supervisor, and Maintenance Technician. Working under the guidance of the property manager, you will acquire essential skills for resident interactions, shadow the leasing staff, and participate in tours with potential prospects. Furthermore, you will actively contribute to the 2025 Capstone Project and have the opportunity to engage in the Future Housing Leaders program.
ESSENTIAL DUTIES AND RESPONSIBILITIES: These include the following but are not limited to the job specifications. Harbor Group Management Company may require additional duties or job functions that can be performed safely.
- Assist in leasing apartments, maintaining a list of available apartments, responding to telephone inquiries, qualifying prospects, showing apartments, preparing all move-in paperwork, and accurately inputting traffic numbers daily.
- Participate in follow-up with prospective residents through telephone calls within 24 hours, follow-up cards within 48 hours, and repetition of same, if necessary.
- Assist with inspecting the apartment with the new resident, filling out move-in inspection forms, and reviewing all leasing paperwork and property rules.
- Obtain knowledge in the management of renewals, tracking lease expirations, recording notices to vacate and interviewing residents for reasons, and preparing lease expiration letters and renewal leases.
- Participate in collecting, accurately processing, and reporting receipt of application fees, security deposits, rents, and other fees.
- Assist in accurately entering all prospect and resident data in MRI.
- Obtain knowledge to comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
- Assist in planning and preparation of resident functions.
- Participate in walking the property for curb appeal and overall property appearance.
- Obtain knowledge in recording and acting on resident service requests, ensuring excellent customer service with same day or maximum 24 hour follow up.
- Assist in answering the phone and communicating courteously and professionally with all customers.
- Be the example and take accountability for all your actions. Know and adhere to the Company’s mission, vision, values, and policies.
- Maintain professional dress and conduct at all times.
- Keep files, desk, and leasing area organized.
- Perform other duties as required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Enrolled in 4-year accredited Property Management/Real Estate/Marketing or similar Program
- 1-year customer service work experience
- Proficient computer skills
- Excellent communication skills, both verbal and written
WHAT WE OFFER:
- To work in a fast-paced environment where sharing your opinions is encouraged
- To learn about the different facets of a real estate and investment company
- To be exposed to learnings and experiences that facilitate professional growth
- To be challenged and grow during the 10-week program
- To have access to not only your manager but also the Sr. Leadership Team of Harbor Group